If you wish to return your purchased item, you may do so within 30 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping.

For more details please see this page – https://www.littlenation.com.au/return-policy/

We are unable to do straight swaps for items. How we effectively can arrange this is by making a return and then the customer purchasing the new item by using the store credit for the returned item.

The first step is to arrange a Return Request. All returns sent to Little Nation must have a Return Authorisation Number (RAN). Without this, your return will not be accepted

To obtain a Return Authorisation Number:

1. Sign in to Catch and go to “My Account”
2. Click on “My Orders” to see your purchase history
3. Find the relevant order number.
4. Create a ticket using the contact us form and fill in the required details.
5. Submit the request and you will hear from us regarding the next steps.

Our Returns and Warranty Team will review your claim within 2 business days and respond with further instructions. Please keep an eye on your inbox and/or junk inbox.

Once your request for return is approved, you can send your item to us for assessment.

• Little Nation will allow a return for store credit where you have changed your mind, provided that the item in question is:
  • returned within 30 days of receiving order;
  • as new and is not used, worn, opened or assembled and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
  • in a resalable condition; and
  • not damaged in any way.
• We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
• To return your item for change or mind, you must follow our returns process.
• You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high-value items that you return for change of mind.
• You may be provided with a product exchange, refund or store credit only when the returned product is received, and it complies with the requirements of our policy.
• If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

Have you already applied to return an item and want an update?

If you have already lodged a return request through your account, you will be contacted soon with more information about your Return Authorisation Number (RAN) request. Our Returns and Warranty Team will provide you with more information within 2 business days, please keep an eye on your email inbox for updates from them.

Has your RAN been approved and you have already returned your item/s?

After your RAN is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.

We ask that you allow 48 hours from the date that we receive your return parcel from Australia Post, for the inspection to be completed.

Please note that any items returned to us without a RAN number will not be accepted.

When we process a refund to an account that has been closed or canceled, funds will generally be held in an inactive / un-allocated funds account by your bank. 

In the event you need a refund receipt, please contact us and our customer service team will respond within 2 business days.